Redwood City, CA
07.11.2014

NOC Operator Consultant

DESCRIPTION

This is a contract/consulting position.

Under limited supervision, responsible for the monitoring of servers and systems in an environment requiring 24 X 7 X 365 uptime. Demonstrate consistently accurate and timely escalation of production outages both internally and externally, with a strong focus on sense of urgency and customer service.

Employees may be required to work overnight, weekends, and holidays.

Provide effective, efficient notification of production outages to internal and external clients via email and/or telephone calls. Follow established Standard Operating Procedures in response to system alerts and routine tasks with consistent accuracy. Demonstrate strong initiative by providing immediate feedbackwhen processes and procedures are incorrect, inefficient, or do not exist. Assist team members and Management with the development of process and procedures. Act as a technical resource for less experienced NOC staff. Promote and demonstrate a consistent attitude of teamwork and cooperation.

ESSENTIAL DUTIES & RESPONSIBILITIES:

QUALIFICATIONS ADDITIONAL DUTIES & RESPONSIBILITIES

Duties which may be performed on an as needed basis or on infrequent intervals (quarterly, semi annually, etc.). NOC Operators are expected to be somewhat flexible in their work schedules. On occasion, it may be necessary to work an odd shift to help cover shifts when co-workers are out. Special situations may arise that require the NOC Operator to perform additional tasks that are not listed above.

Qualifications

REQUIRED KNOWLEDGE, SKILLS & ABILITIES:

Education/Training/Work Experience: High School Diploma or equivalent is required. Basic to Intermediate IT training/work experience is required. Some college/university coursework or degree in a related field is preferred. Basic to Intermediate IT training/work experience is required. Previous experience in a 24x7x365 IT Operations environment is a significant plus! Media & Entertainment background is a strong plus.

How To Apply

Include a resume and cover letter. We require both for all submissions.

To submit your information, send your resume and cover letter to: jobs@dreamworks.com

Please put the position name (or code if applicable) in the subject line

We apologize that due to the volume of submissions we're unable to personally respond to each applicant or inquiry. If your qualifications meet our needs, we will contact you.